*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

This role involves managing all aspects of the platform transition, including planning, configuration, testing, deployment, and post-implementation support. In this pivotal role, you will provide critical leadership and guidance to functions, utilizing your extensive knowledge and experience of the SAP S/4 HANA system. Position Responsibilities: May include: &bull; SAP S/4HANA Implementation: Oversee the full lifecycle of SAP S/4 HANA SD deployment, from initial system design, configuring and customizing the system to meet Daikin's unique requirements, to conducting comprehensive system and user acceptance testing, to finally deploying the system. &bull; Planning and Strategy: Create a data-driven approach to plan for Daikin's end-to-end business transformation towards SAP S/4 HANA Sales and Distribution (SD) module. Evaluate our existing processes and create strategic plans to integrate these with S/4 HANA's functionalities. &bull; Process Optimization: Understand business processes in the manufacturing area, identify areas for improvement, and ensure the solution aligns with SAP S/4HANA environment. &bull; Stakeholder Management: Work closely with relevant internal and external stakeholders, including inventory, finance, logistics, to ensure seamless integration of S/4 HANA functions with other business operations. Also, manage relationships with external SAP consultants and solution providers. &bull; Training and Support: Develop a comprehensive training program for end users, thus driving S/4 HANA adoption across the organization. This includes conceptualizing user manuals, training materials, and reference guides. &bull; Vendor Management: Collaborate with SAP consultants and other technology partners to ensure project deliverables are met within timelines and budgets. &bull; Data Integrity and Migration: Oversee the migration of sales and distribution data from legacy systems to SAP S/4HANA, ensuring accuracy and completeness. &bull; Continuous Improvement: Post-implementation, continuously monitor the sales and distribution processes within SAP S/4HANA to identify and implement further enhancements. Nature & Scope: &bull; Is recognized as a subject matter expert in job area &bull; Manages large projects or processes with limited oversight from manager &bull; Coaches, reviews, and delegates work to lower-level professionals &bull; Problems faced are difficult and often complex Knowledge & Skills: &bull; At least three full lifecycle SAP S/4 HANA implementations, preferably in a leadership role. &bull; Extensive knowledge of the integral functions, features, and capabilities of SAP S/4 HANA SD &bull; Strong leadership skills with a proven track record of driving large-scale technology transformation projects to completion. &bull; Exceptional problem-solving capabilities, meticulous attention to detail, and robust decision-making abilities. &bull; Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Experience: &bull; 10 plus years of direct experience with SAP modules Education/Certification: &bull; A bachelor's degree in Business, Computer Science, Information Systems, or a related field. People Management: No Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: SAP Enterprise Architecture and Solution Leader Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

public

SAP Functional Specialist- Finance

Function TECHNICAL SERVICE MANAGER Job Family GBU FLSA Designation Exempt Last Updated 2016 Position Summary The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. Position Responsibilities May include; &bull; Provide support for dealers/contractors to resolve technical issues &bull; Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation &bull; Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints &bull; Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes &bull; Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions &bull; Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates &bull; Produce training materials for sessions &bull; Produce materials and conduct installation and service training sessions &bull; Responsible for a high quality, cost-efficient and on time service operation (internal and external) &bull; Ensure the availability and quality of communications with our customers &bull; Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company &bull; Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes &bull; Participate in additional projects/activities to support ongoing business needs Job Grade R1P6 / C1P6 Job Code 30054 / 33062 - Canada Job Title Technical Service Manager External Match CUT000P3 Nature and Scope &bull; Works within knowledge &bull; Provides guidance to internal and external customers Knowledge and Skills &bull; Formal Product Training - effectively train / educate customers on our products &bull; Strong HVAC technical knowledge, operating systems, mechanical and electrical ability &bull; Excellent customer service, relationship management and interpersonal skills &bull; Proficiency in MS Outlook, Word, Excel and PowerPoint &bull; Must have excellent communication skills both written and verbal and HVAC technical acumen &bull; High level of attention to detail and problem solving skills &bull; Excellent organizational, time management and project management skills &bull; Ability to apply good judgement, strong work ethics and integrity on the job &bull; Highly self-motivated and directed with the ability to work in a fast moving environment Experience &bull; 5+ years Education &bull; High School Diploma or GED equivalent &bull; HVAC training/certification required People Management No Physical Requirements / Working Environment &bull; Must be able to perform essential responsibilities with or without reasonable accommodations &bull; Travel is required - up to 30% Reports to: Divisional Technical Manager / Technical Sales Pay Range - $90,000.00 to $113,000.00 The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

TECHNICAL SERVICE MANAGER

Job Title Technical Service Manager Nature and Scope &bull; Works within knowledge &bull; Provides guidance to internal and external customers Knowledge and Skills &bull; Formal Product Training - effectively train / educate customers on our products &bull; Strong HVAC technical knowledge, operating systems, mechanical and electrical ability &bull; Excellent customer service, relationship management and interpersonal skills &bull; Proficiency in MS Outlook, Word, Excel and PowerPoint &bull; Must have excellent communication skills both written and verbal and HVAC technical acumen &bull; High level of attention to detail and problem solving skills &bull; Excellent organizational, time management and project management skills &bull; Ability to apply good judgement, strong work ethics and integrity on the job &bull; Highly self-motivated and directed with the ability to work in a fast moving environment Experience &bull; 5+ years Education &bull; High School Diploma or GED equivalent &bull; HVAC training/certification required People Management No Physical Requirements / Working Environment &bull; Must be able to perform essential responsibilities with or without reasonable accommodations &bull; Travel is required - up to 30% Reports to: Divisional Technical Manager / Technical Sales Pay Range - $90,000.00 to $113,000.00 The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Function TECHNICAL SERVICE MANAGER FLSA Designation Position Summary The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. Position Responsibilities May include; &bull; Provide support for dealers/contractors to resolve technical issues &bull; Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation &bull; Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints &bull; Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes &bull; Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions &bull; Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates &bull; Produce training materials for sessions &bull; Produce materials and conduct installation and service training sessions &bull; Responsible for a high quality, cost-efficient and on time service operation (internal and external) &bull; Ensure the availability and quality of communications with our customers &bull; Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company &bull; Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes &bull; Participate in additional projects/activities to support ongoing business needs Job Title Technical Service Manager Nature and Scope &bull; Works within knowledge &bull; Provides guidance to internal and external customers Knowledge and Skills &bull; Formal Product Training - effectively train / educate customers on our products &bull; Strong HVAC technical knowledge, operating systems, mechanical and electrical ability &bull; Excellent customer service, relationship management and interpersonal skills &bull; Proficiency in MS Outlook, Word, Excel and PowerPoint &bull; Must have excellent communication skills both written and verbal and HVAC technical acumen &bull; High level of attention to detail and problem solving skills &bull; Excellent organizational, time management and project management skills &bull; Ability to apply good judgement, strong work ethics and integrity on the job &bull; Highly self-motivated and directed with the ability to work in a fast moving environment Experience &bull; 5+ years Education &bull; High School Diploma or GED equivalent &bull; HVAC training/certification required People Management No Physical Requirements / Working Environment &bull; Must be able to perform essential responsibilities with or without reasonable accommodations &bull; Travel is required - up to 30% Reports to: Divisional Technical Manager / Technical Sales The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Warehouse Associate position for our branch operations group located at our Wheeling, IL branch. The Warehouse Associate is responsible for planning, organizing, maintaining, developing and growing a volume driven and profitable base of target and core dealers while ensuring that each member of the dealer base is aware of the features and benefits of COD products and services. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:<ul> <li>Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks</li> <li>Ensure all items are received per procedure and stocked in assigned locations</li> <li>Maintain Inventory and Prepare Cycle Counts</li> <li>Complete Will Calls</li> <li>Responsible for timely and accurate completion of paperwork and transaction entries</li> <li>Proper PPE and uniform must be worn at all times during each shift</li> <li>Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.</li> <li>Assist Customers and CSRs as needed</li> <li>Follow standard operating procedures, established work processes and Company policies</li> <li>Perform additional tasks as required </li> </ul>Nature and Scope:<ul> <li>Takes direction from lead/Supervisor.</li> <li>Works within well-defined instructions.</li> </ul>Knowledge & Skills:<ul> <li>Ability to successfully process (ex. Loading and Unloading) products</li> <li>Ability to operate a forklift safely and work in a fast-paced warehouse</li> <li>Must be eligible to be forklift certified in house within 30 days by passing the Prove It and Driving Test</li> <li>Effective verbal and written communication skills</li> <li>High level of attention to detail and surroundings</li> <li>Basic Computer skills including data entry to process transactions and generate reports and orders</li> <li>Ability to understand and follow work instructions, policies and procedures</li> <li>Be dependable, work well in a team environment, and establish positive working relationships with employees and customers</li> <li>Ability to work in warehouse that is not climate controlled</li> </ul>Experience:<ul> <li>1 plus years of warehouse / logistics experience</li> </ul> <ul> <li>1 plus years industrial forklift experience strongly preferred</li> </ul>Education:<ul> <li>High School diploma or GED</li> <li>Forklift training/certification preferred</li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Warehouse Associate

May include: &bull; Receive and respond to calls, emails, or instant messages from customers both internal and external. &bull; Enter and update caller/product information into the call tracking database (CRM) and ensure customers' inquiries are attended to promptly and satisfactorily. &bull; Provide service companies and distributors with technical data (Spec Sheets, I&O's, Service Instructions, Accessory Data, etc.) or part information by utilizing ASAP/InfoFinder programs and PartnerLink. &bull; View customer's profile when responding to determine if there were prior related problems to determine best course of action. &bull; Provide customers with information related to Training opportunities. &bull; Update job knowledge of products and parts including substitutions &bull; Perform additional projects/duties to support ongoing business needs. Nature & Scope: &bull; Works within well-defined instructions &bull; Uses established procedures and works under supervision to perform assigned tasks &bull; Work is closely supervised Knowledge & Skills: &bull; Knowledge of customer service principles and practices &bull; Knowledge of call center telephony and technology &bull; Digital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (Microsoft Office Applications proficiency - Word, Excel, Access, PowerPoint) &bull; Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problems &bull; Excellent data entry and typing skills &bull; Knowledge of administration and clerical processes &bull; Effective communication and collaboration with team members and customers - ability to communicate ideas to instruct, inform, persuade, or motivate co-workers &bull; Ability to follow work instructions, policies, and procedures &bull; Ability to apply good judgment, strong work ethic, and integrity on the job Experience: 0 - 3 year's work experience in customer service call center Education: High School Diploma or GED Equivalent Physical Requirements: Must be able to perform essential responsibilities with or without reasonable accommodations The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

GMC Temporary Customer Service Representative (Tech Services)

The Supply Chain Manager conducts thorough analysis and reconciliation of all inventory and cycle count variances. This position manages and develops processes and procedures to maintain inventory accuracy and integrity to avoid manufacturing disruptions. The Supply Chain Manager reviews and analyzes product reports and transactions and works alongside other departments to solve issues. The Supply Chain Manager will also be responsible for understanding the scheduling and ordering functions. They will be knowledgeable of various areas and able to provide backup for other team members as necessary. Position Responsibilities may include: &bull; Audit production reporting, cycle counts and physical inventory to ensure accuracy. &bull; Reviews production reporting. &bull; Review and analyze all transactions for accuracy. &bull; Analyze data and transactions for root cause analysis. &bull; Maintain all inventory and part related data in inventory management system. &bull; Use complex problem solving to deliver process improvements for production reporting and reconciliation process to drive accuracy within the operations team. &bull; Work with the accounting controller on inventory reporting. &bull; Collaborate with other departments to maintain an acceptable level of accuracy and inventory levels. &bull; Provide suggestions and implement plans to improve business processes. &bull; Ability to understand and produce a schedule for any area in manufacturing in a timely manner. &bull; Experience using MRP to place orders for manufacturing materials. &bull; Schedule and manage projects to address material issues and find root cause. &bull; Perform additional projects/duties to support ongoing business needs. &bull; Some travel possible to other plants. Nature & Scope: &bull; Is recognized as a subject matter expert in job area &bull; Manages large projects or processes with limited oversight from manager &bull; Coaches, reviews, and delegates work to lower-level professionals &bull; Problems faced are difficult and often complex Knowledge & Skills: &bull; Advanced knowledge of MS office. &bull; Excellent grasp of XCEL. &bull; Advanced knowledge of inventory control processes and best practices. &bull; Effective verbal and written communication. &bull; Analytical and problem-solving skills &bull; Strong quantitative and problem-solving skills. &bull; Inquisitive nature and passion for data integrity. &bull; High level of attention to detail. &bull; Ability to handle multiple tasks independently. &bull; Knowledge of production scheduling. &bull; Knowledge of MRP systems. &bull; Knowledge of Mapics AS400. &bull; Ability to apply good judgement, strong work ethics and integrity on the job. Competency: Experience: &bull; 10+ years' experience in inventory management or related field Education/Certification: &bull; College degree in Inventory Management or Supply Chain is preferred OR equivalent experience may be considered. People Management: No Physical Requirements / Work Environment: &bull; Work environment contains forklift traffic, PPE required. &bull; Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: Director The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #LinkedIn

SUPPLY CHAIN MANAGER

May include; <ul> <li> Review recent incidents and emergency response actions. </li> <li> Review and participate in worksite inspections/audits and implement improvements if needed. </li> <li> Review results of occupational accidents and incidents resulting in injuries, illnesses or exposure or hazardous materials. Make suggestions to management for the prevention of future incidents. </li> <li> Recommend new safety policies and procedures. </li> <li> Ambassador shall review employee safety suggestions. Members shall submit recommendations to assist management in suggestion evaluation. </li> <li> Help Maintain 5S in assigned areas. </li> <li> Promote Health and Safety engagement campaigns. </li> <li> Support safety efforts of designated H&S leadership. </li> <li> Will be designated rescuer for Powered Industrial Truck (PIT) incidents. </li> <li> Will train and provide guidance for employees regarding any safety related matters. </li> </ul> Perform additional duties as instructed.

SAFETY AMBASSADOR

May include: &bull; Support & participate in new dealer acquisition events (Trade Shows, Dealer Meetings & Events, Strategic Alliance Group events) &bull; Collaborate with independent distribution and COD Sales Leadership to identify both training and vendor needs and work with vendors and trainers to deliver these solutions &bull; Manage third party and internal presenters for training events &bull; Maintain our library of training content in prewrite and ensure that it is in line with the business units current needs &bull; Collaborate with instructional design, graphics department, and third party vendors to create Workbooks, PowerPoints, handouts, and additional training materials &bull; Perform webinars, podcasts and live trainings as needed &bull; Maintain and develop knowledge of business trends in order to train others &bull; Facilitate and deliver training for TSM Academy COD Onboarding, 101, 201, 301, and 401 &bull; Manage third-party independent trainers; review contracts and submit to legal department and present to the National Sales Training Manager and the Sr. Director of Customer Experience for approval &bull; Setup and manage booths at industry events &bull; Collect ongoing feedback from participants and hosts to identify effectiveness of training and report findings to leadership &bull; Manage training costs ensuring spend doesn't exceed approved budget and identify ways to minimize cost &bull; Collaborate with leadership to implement improvements and enhancements for the training programs &bull; Participate in additional projects/activities to support ongoing business needs &bull; Plan and direct staffing, training, and performance evaluations to develop and control training programs &bull; Determine cost recovery activities to maintain training budget &bull; Review training records to determine training effectiveness and forecast future training demand &bull; Prepare budgets and approve budget expenditures &bull; Perform other duties as assigned Nature & Scope: &bull; Applies advanced knowledge of job area typically obtained through advanced education and work experience &bull; Manages projects and processes while working independently and with limited supervision &bull; Coaches and reviews the work of lower-level professionals &bull; Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: &bull; HVAC industry and product knowledge a strong asset &bull; Excellent public speaking skills and delivery of presentations to engage and capture the attention of others &bull; Ability to effectively negotiate agreements with vendors and other related parties &bull; Ability to comprehend detailed knowledge of Company products and services, customers, decision makers, sales process, and market trends &bull; Strong working knowledge of MS Office - Word, PowerPoint, Outlook and Excel proficiency &bull; Ability to learn LMS, Prewrite, and various registration software's (C-Vent) &bull; Familiarity with setting up audio/visual equipment &bull; Knowledge of vendor management and contracts; budgeting and cost management &bull; Excellent leadership skills &bull; Extensive knowledge of P&L statements &bull; Ability to effectively communicate ideas, concepts, business plans and strategies &bull; Effective verbal and written communication skills &bull; Excellent interpersonal and relationship management skills &bull; Ability to effectively manage multiple projects including adjusting to changing priorities while meeting deadlines and achieving the desired results &bull; Ability to keep calm under high pressure situations &bull; Ability to be flexible with work hours as training may be held outside of typical business hours and weekends &bull; Embrace the customer and team first" concept and uses a collaborative style in problem solving &bull; Frame professional activities through an organized and detailed time management system &bull; Demonstrate discernment and sound judgement, applies strong work ethic and integrity on the job Experience: &bull; 10 years sales experience preferably in the HVAC industry &bull; 5 years in a supervisory/manager role of a sales team Education/Certification: &bull; Bachelor's degree in marketing, advertising, or business administration, or equivalent experience &bull; Education and/or experience with HVAC products People Management No Physical Requirements / Work Environment: &bull; Must be able to perform essential responsibilities with or without reasonable accommodations. &bull; Travel required - up to 50%. &bull; Lift and carry up to 50lbs. Set up and breakdown of tradeshow booths and displays Reports To: Manager, National Sales Training The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #LinkedIn

National Sales Trainer

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview VaaS, a video analysis as a service" company, is a leading global provider of data and image analytics for vehicle location. The company's image capture and analysis platform, which includes fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, provides vehicle location data to public safety and commercial customers. Acquired in January 2019, this new product offering will expand the Motorola Solutions command center software portfolio with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations. Job Description The Vehicle Image & Intelligence team consists of prior law enforcement professionals whose combined experience consists of over 140 years. The group's experience is quite diverse with almost every aspect of the Law Enforcement profession being represented. The group is directly responsible for training and the continued development of not only new but existing users of the company's technologies. In addition to managing the structured training program the group serves as subject matter experts in the fields of License Plate Recognition, Image Comparison, Crime/Intelligence Analysis and other associated areas. The group has broad experience with Law Enforcement investigations and quite often support Law Enforcement Agencies with investigative assistance during major cases. The group's mission is to support law enforcement through training, support or any available resources. Responsibilities of the Senior Technical Trainer include but are not limited to: <ul><li> This position reports directly to the Senior Manager of the Vehicle Image & Intelligence team, situated within the Mobile Video Department. This is a virtual location position (work from home), but the position will be assigned a geographical area within the continental United States for which they will be responsible for. </li><li> This position will be required to interact with Law Enforcement employees by proactively scheduling onsite and webinar training. In addition to providing training, this position may be called upon to provide subject matter expertise prior to, during, or after deployment of technology (systems or software). </li><li> This position may be required to testify in both local or federal court where they would provide expert testimony. </li><li> The focus of this position is supporting law enforcement with their efforts while proactively increasing the usage of our databases through training. </li></ul> This role requires 50-75% travel throughout the United States. Qualifications: <ul><li> High school diploma/GED required (Bachelor's degree preferred) </li><li> 4+ years of Law Enforcement experience (See specifics below) </li><li> Familiarity with industry best practices and standards on the criminal and investigative process </li><li> Ability to translate complex problems and concepts in training </li><li> Strong leadership and communication skills </li><li> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. </li></ul> Required Experience: <ul><li> Law Enforcement Experience Sworn or Non-Sworn </li><li> Sworn Definition: Any armed law enforcement position held for a period of 5 or more years where the position granted the individual full peace officer status. Entry level examples of these positions would include but are not limited to: Patrol Officer, Detective/Investigator/Agent, Deputy Sheriff or other similar assignments. Law Enforcement experience shall include the basic functions of a entry level field officer regarding search and seizure, laws of arrest, case law, general law enforcement practices, preparing evidence, utilizing investigatory databases, testifying in court and other related. </li><li> Non-Sworn Definition: Any unarmed law enforcement position held for a period of 2 or more years where the position worked in an active role of supporting law enforcement efforts. Examples of these efforts include but are not limited to: Crime/Intelligence Analysis, case preparation/investigation/assistance, real time crime/tactical intelligence operations, communications or other related fields. </li></ul> Desired Experience: <ul><li> While not required, exposure or experience in CompStat or other crime reduction strategy programs is desired. Investigative experience is preferred but is not a requirement. </li><li> Experience with Image Comparison Database/technology (experience with Motorola Solutions ComparisonManager&trade; is a plus) </li><li> Experience with License Plate Recognition Database/Technology (experience with Motorola Solutions VehicleManager&trade; [formerly Vigilant] is a plus) </li><li> Prior teaching or instructor experience </li><li> Passport or ability to obtain within first 90 days of employment </li><li> Law Enforcement Instructor Certification or ability to obtain within 6 months </li><li> Working Knowledge of business programs such as Google Slides, Sheets, Gmail and other G-Suite related tools. Microsoft PowerPoint, Word, Excel and other related products. </li><li> Experience handling, processing, and/or testifying </li><li> Experience with criminal incident geospatial and pattern analysis software programs. </li></ul>#LI-MP2 #LI-REMOTE Basic Requirements<ul><li>High school diploma or equivalent</li><li> 4+ years of law enforcement or law enforcement related experience </li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be able to obtain background clearance as required by government customer </li></ul> Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr Technical Trainer (East Coast Remote)

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li> Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li><li>Accountable for improving on overall customer service metrics.</li></ul>Operations<ul><li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li><li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li><li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li><li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li><li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li><li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li><li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li><li>Ensures team members have a working knowledge of all computer and technology systems and software.</li><li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li><li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Full Store Operation Business Performance Management<ul><li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li><li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li><li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li></ul>People & Performance Management<ul><li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li><li> Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li><li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li><li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li><li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li></ul>Training & Personal Development<ul><li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li><li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li><li>Obtains and maintains valid pharmacy technician license as required by state.</li></ul>Communications<ul><li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li><li>Assists Store Manager in planning and communicating the company and store strategy.</li></ul>Basic Qualifications<ul><li>Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li><li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li><li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li><li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li><li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li><li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree .</li><li>Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.</li><li>External candidates: Business majors. Prior retail or food industry experience.</li></ul>The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $43,000 - $68,850. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Emerging Store Manager

<ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>Operations<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>Accountable for completion of non-clinical patient calls.</li><li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. </li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>People & Performance Management<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li> Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>Training & Personal Development<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>Communication<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul>Basic Qualifications<ul><li>High School Diploma, GED, or equivalent.</li><li>PTCB or ExCPT certification (except in Puerto Rico).</li><li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li>Previous people management/ leadership experience.</li><li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul> This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Operations Manager

<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Certified Pharmacy Technician

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul> Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul> Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Customer Service Associate

Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Customer Experience<ul><li>Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.</li><li>Greets customers and clinic patients, and offers assistance with products and services.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Resolves customer complaints and helps respond to customers' special needs.</li></ul>Operations<ul><li>Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.</li><li>Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.</li><li>Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.</li><li>Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.</li><li>Supervises receiving, stocking, pricing, returning, and transferring of merchandise.</li><li>Ensures execution of District Manager operational feedback.</li><li>Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.</li><li>Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.</li><li>Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.</li><li>Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Daily Planning and Execution<ul><li>Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.</li></ul>Business Performance Management<ul><li>Analyzes financial and performance data; develops action plans to increase sales and control costs.</li><li>Reviews KPIs daily and prepare to discuss with district management.</li><li>Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.</li><li>Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.</li><li>Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.</li></ul>Business Planning<ul><li>Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.</li><li>Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.</li></ul>People and Performance Management<ul><li>Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.</li><li>Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.</li><li>Makes hiring, promotion and termination decisions.</li><li>Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.</li><li>Develops employee performance plans and follows up according to deadlines.</li><li>Monitors and approves team member compensation.</li><li>Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.</li><li>Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members</li><li>Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.</li></ul>Training and Personal Development<ul><li>Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. </li><li>Follows performance improvement plans offered by District Manager.</li><li>Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).</li><li>Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.</li></ul>Communications<ul><li>Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.</li><li>Conducts community outreach (e.g., speaks with members of community, physicians in area).</li><li>Assists District Manager in planning and attending community events.</li></ul>Basic Qualifications<ul><li>Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.</li><li>Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.</li><li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree.</li><li>PTCB or ExCPT Certification.</li><li>Three years retail management experience, including supervising others, managing, and assigning work.</li><li>Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $48,000 - $115,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Blog